SHIPPING POLICY

Delivery fees and area

HK Island
Delivery is free of charge for an order of 1200 HKD or more, under this amount the delivery charge is 120hkd.

Kowloon
Delivery is free of charge for an order of 1500 HKD or more, under this amount the delivery charge is 150hkd.

New Territories
Delivery is free of charge for an order of 1500 HKD or more, under this amount the delivery charge is 150hkd.

Delivery Schedule

We deliver from Tuesday to Sunday.
Delivery hours : 1pm-9pm

We will let you know the day and the time slot delivery by e-mail. 

If no-one’s home during scheduled delivery time, we reserve the right to leave the box(es) at the building reception or in front of the customer’s door at his own responsability.

You can make a Delivery Change Request by e-mail.

Self Pick-Up

You can choose the option Self Pick-Up when you check-out.
Please be sure to have your order confirmation with you when you pick-up your order at La Guinguette.
Once your order is ready, we will keep it 10 days afterward it will be cancelled, no money refund will be provided

Fresh products

If your order contains fresh/sensitive products (cheeses, cold cuts…), we highly recommand someone to be at the customers’s place in order to quickly put them in a cool place or in the fridge. Otherwise, the quality of the products may be altered.

Return Policy

Wine bottles can be returned within 1 month after delivery, no money refund is provided, we will issue a shop credit available for 1 month only for pick up at the shop.
Only wine bottles can be returned, we don’t do returns on fresh products.
Returns can only be made at the shop with the original receipt and in original condition.
In the case of corked bottle we can arrange a replacement only at the shop within 1 week after opening and only if the bottle is ¾ full.
No order can be cancelled once the payment is made.

Explore

Any questions ?

Contact us at info@laguinguette.hk

G/F, Shop B, 20 Tai Ping Shan Street

Sheung Wan, Hong Kong

+852 4610 1241